Now Hiring - Sales Coordinator in Novato, CA

Job Overview: We are seeking a dedicated and organized Sales Coordinator to join our team and facilitate the smooth and efficient handling of customer orders. The Sales Coordinator will be responsible for collecting and processing orders from clients, analyzing their urgencies, and ensuring that all necessary information is communicated accurately to the logistics team. The successful candidate will play a crucial role in maintaining customer satisfaction and streamlining the sales process.

Responsibilities:

• Order Collection: Receive and collect customer orders through various communication channels, including emails, phone calls, and online portals.
• Order Analysis: Analyze the urgency and priority of each order to determine appropriate processing and delivery timelines.
• Order Accuracy: Ensure that all customer orders are accurately recorded and that all relevant details, including product specifications, quantities, and delivery addresses, are correctly captured.
• Coordination with Sales Team: Collaborate closely with the sales team to clarify any customer requirements or discrepancies related to orders.
• Logistics Team Liaison : Act as a liaison between the sales team and the logistic team, ensuring a seamless flow of information and timely order execution.
• Order Processing Team Liaison: Act as a liaison between the sales team and the order processing team, ensuring a seamless flow of information and timely order execution.
• Customer Communication: Provide exceptional customer service by promptly addressing order-related inquiries and keeping customers informed about the status of their orders.
• Order Tracking: Monitor order progress and proactively address any potential delays or issues that may arise during the order fulfillment process.
• Sales Support: Assist the sales team with administrative tasks, such as preparing sales reports and maintaining customer records.
• Data Management: Maintain accurate and up-to-date records of customer orders and related data in the company's CRM system or database.
• Process Improvement: Identify opportunities for process improvements within the sales coordination function and recommend solutions to enhance overall efficiency.
• Work with Compliance team to create work orders for custom requests.
• Work with marketing team to update and generate new price list.
• Update client profile on both QuickBooks and CRM software.

Qualifications:

• High school diploma or equivalent; bachelor’s degree in business administration or a related field is preferred.
• Basic math skills (to understand the importance of units measure)
• Fluent in English and bilingual or multilingual preferred (e.g. Japanese, Mandarin, Cantonese, Spanish, or other.)
• Proven experience in a sales support or coordination role, with a strong understanding of order processing procedures.
• Excellent organizational and time management skills, with the ability to prioritize tasks effectively.
• Exceptional attention to detail and accuracy in data entry and order processing.
• Strong communication and interpersonal skills, with the ability to interact professionally with both internal teams and external customers.
• Proficiency in using MS Office applications, particularly Excel and Word, as well as experience with CRM software.
• Ability to work independently and collaboratively in a fast-paced and dynamic environment.
• Strong problem-solving skills and a proactive attitude in addressing customer needs and resolving issues.

Job Type: Full-time

Pay: $38.00 - $42.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Professional development assistance
• Vision insurance

Compensation package:

• Bonus pay
• Quarterly bonus

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Novato, CA 94949: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Why are you the right person for this position?

Education:

• High school or equivalent (Required)

Experience:

• Customer Service and/or Order Processing: 5 years (Required)

Work Location: In person